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Klarta
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Faqs

Frequently Asked Questions

Find quick answers to common questions about your orders, our products, and more. We've grouped everything to make it easy for you to get the help you need.

Orders

  • Orders are processed on the same or next business day after being placed.

  • Standard domestic shipping is always free, there is no minimum purchase amount.

    You may upgrade to expedited shipping for a flat fee of $15.

  • Klarta products are available on our website at www.klarta.com and on Amazon Marketplace here.

  • Yes! We offer the option to pay with interest-free installments at checkout through Affirm, Sezzle, AfterPay, and more.

    Select your preferred method of payment at checkout.

  • We offer returns and exchanges for undamaged items within 30 days of delivery. Customers are responsible for the cost of return shipping.

    Please email us at support@klarta.com to begin a return or exchange.

Product

  • To connect to WiFi, you will need to download the SmartHome App and pair your device. Once the app is downloaded, hold the WiFi button on the device down until it blinks. Then, select the correct device from the options on the application. It's that easy!

    For a step-by-step visual, watch our tutorial video on YouTube here.

    Have questions? Email us at support@klarta.com for more assistance.

  • For the Humea, filters last about 6 months with proper use. For more details on use and maintenance, see the manual included in the package.

    To watch our step-by-step video tutorials, view our YouTube tutorials playlist here.

  • The Humea Smart Evaporative Humidifier can hold up to 3 liters of water.

  • Do not add any substances (including fragrance oils, essential oils, medical products or other substances) to the water in the tank; they may damage the device.

  • Both the Klarta Forste and the Klarta Stor purifiers are equipped with elite 3-stage filtration systems including a pre-filter, H13 filter, and carbon filter. To determine which will suit your needs better, please see the comparison table and detailed product descriptions found here.

Other questions

  • You can contact us through the Contact page here or email us directly at support@klarta.com

Blog posts

  • Purifier for asthma: 96% of asthmatics using Klarta purifiers have seen improvements in their well-being

    Purifier for asthma: 96% of asthmatics using Klarta purifiers have seen improvements in their well-being

    Which air purifier for an asthmatic is worth buying? Does an air purifier help asthma? In a study we conducted in 2021/2022, as many as 96% of asthmatics using our devices observed an improvement in their well-being. 32% of them reported a clear relief of asthmatic symptoms. These numbers not only make us happy, but also motivate us to continue our efforts and continuously improve our products. How do Klarta air purifiers help asthmatics?

  • Air purifier as a dust absorber? Yes, but…

    Air purifier as a dust absorber? Yes, but…

    Does an air purifier absorb dust? Yes, but firstly not every one, and secondly none will eliminate it completely. Klarta purifiers are designed to trap dust, among other things, but they won't make it completely disappear from the house. We explain what features a device effective against dust should have and what to do to give the best possible results.

  • Air purifier for cigarette smoke? It works!

    Air purifier for cigarette smoke? It works!

    What should an air purifier for smokers be like? First of all, efficient, with a large filter area, fast response to cigarette smoke, inexpensive to purchase and maintain. Ideally, it should additionally have air ionization, which supports the removal of the persistent smell of cigarette smoke.

Read more
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